FAQS:
How long does it take for your service to arrive?In most cases we offer same day service. If you book with us at noon, we will almost always be able to meet with you before the day is done.
How soon will I be able to use my carpet again?We use high velocity air dryers to make sure you are back on your carpet in hours, not days.
How long will it take my carpet to dry?In an environment of high humidity, a carpet can take up to 24 hours to completely dry. However, in most circumstances, 6-8 hours is the average drying time.
How long will it take my furniture to dry?Typically 6-8 hours. Unlike carpeting, we recommend that you abstain from using your furniture until the next morning--just to be safe.
Will all the spots come out?We treat all spotted areas with the most professional techniques available today. We remove all stains, spots, and soiled areas about 97% of the time.
How safe are your cleaning and protection methods?We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harmful or toxic chemicals. And the enzyme-based cleaners we do use are safe for children and pets.
What does "cleaning to the standards" mean?In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government set a common set of standards for the carpet cleaning industry. These standards are now referred to as the Soo1-92 standards. It was agreed that each of these cleaning processes should include these common steps:
- Pre-Vacuum
- Pre-treat spots, stains and heavily soiled areas
- Hot Water Extraction
- A thorough rinse
- Furniture Moving
Cleaning your carpet in accordance to these industry standards will help assure that you'll get a quality cleaning job.
Can you get the pet odor out of my carpet?Pet odor is a very common problem that often turns out to be much more complex than initially thought. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
My carpet has bleached or faded spots, can you correct that?If there is color loss in the carpet, it may be able to be spot dyed, or we can do a carpet repair for you by replacing that area of carpet with another piece from our stock.